We can ship only to the United States, for orders outside of the USA please visit our corporate site http://www.santinisms.it/en/
Our Arizona-based staff will process your order within the next business day. Most of the items in our webstore are located in our Italian warehouse. We bring them over in weekly shipments and send them out the same day they arrive. Typical delivery time is 5-10 business days for the items to reach our Arizona warehouse and then 2-3 days to reach you but USPS Priority Mail. Some items are already available in our Arizona warehouse. Those will be shipped immediately.
If you have additional question or concerns, please don't hesitate to contact us directly
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Due to the deep discounts items from the Factory Outlet section of the website cannot be returned.
If you need to return an item, simply ship it back to us with a copy of the original packing slip and a note stating whether you are expecting a refund or an exchange for a different size/item. Our shipping address is below. If you’d be more comfortable, feel free to contact us by email or phone to discuss your return before shipping.
SMS Distribution LLC
1300 S. Litchfield Road, Suite B-2100
Goodyear, AZ 85338