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GENERAL TERMS AND CONDITIONS OF SALE The following General Terms and Conditions of Sale govern the offer and sale of products on our web site (www.santinisms.it). Santini Maglificio Sportivo s.r.l. with registered office in Italy, Via Provinciale 14, 24040 Lallio (BG), business register number, tax code and VAT number 01631560164 – R.E.A. 224255, fully paid share capital of € 210.000,00 , operate the www.santinisms.it online shop.
1.1 By submitting an order form to Santini, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale in your contract with Santini. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on www.santinisms.it . By submitting an order form, you agree and accept these General Terms and Conditions of Sale as well as further conditions contained on www.santinisms.it , also through links, including the General Terms and Conditions of Sale and Return Policy. 1.2 After submitting an order you will receive a confirmation e-mail with all the details of the order (order confirmation). This confirmation has the only purpose of informing the customer of the receipt of the order. A sale agreement will be closed once the product/s will be dispatched and when you receive a second confirmation (dispatch confirmation) e-mail indicating the delivery reference number. All offers are deemed valid until products are available from stock. 1.3 Santini may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and you will be refund the amount paid.
2.1 The main characteristics of products are shown on www.santinisms.it on each product page. The products offered for sale on www.santinisms.it may not exactly correspond to the real garments in terms of image and colours due to the Internet browser or monitor used. 2.2 Prices are subject to change. The prices shown on the website www.santinisms.it at the time of the purchase will apply. Prices are calculated 22% Italian VAT tax included.
3.1 For specific product shipping and delivery procedures, please visit the Shipping section. 3.2 The courier company is responsible for the loss or damage to the goods until the package has been delivered to your address. In the case of a visible damage to the package we suggest you to check the goods in the presence of the courier and to accept the delivery “with reserve”.
4.1 Payment of the product prices and relevant shipping costs must be made by credit card or PayPal. 4.2 In case of payment by credit/debit card, all details (for example, card number or expiration date) will be sent by encrypted protocol to Banca Sella, without third parties having any access thereto whatsoever. Such details will not be used by Santini except for performing the procedure relevant to your purchase or issuing refunds in the case of returns, in compliance with the exercise of your return right or for reporting cases of fraud to the police. The price for the purchase of products and the relevant shipping costs, as indicated in the order form, will be charged to your current account when the purchased products are actually shipped.
5.1 If you want to cancel or modify your order you can do it within 24 hours from your purchase or/and before the receipt of the dispatch confirmation. To cancel or modify your order you have to write to firstname.lastname@example.org indicating the reference number of the order you want to cancel/modify. You will shortly receive a confirmation of the cancellation or changes to your order and all the information on your refund.
6.1 Santini reserve the right to reject online orders. The decision is at the discretion of Santini. If Santini decide not to process your order you will be notified. 6.2 All delivered goods remain the property of Santini until full payment has been made.
7.1 You may return products purchased from www.santinisms.it, without any penalty and without specifying the reason, within fourteen (14) working days from receiving the products purchased. You cannot exchange the purchased product with a different one or with a different size. 7.2 To return products we invite you to complete the online Return Form. The return right shall be deemed correctly exercised once the following conditions have been fully met: a. We invite you to correctly fill in and submit the online Return Form to Santini within fourteen (14) working days from the receipt of the products; b. You will shortly receive an email confirming we accept your return/refund request. The email will indicate a return number that must be attached to the goods you return, and the UPS label to be used to return the goods. If you decide to return products using a different shipping company other than UPS, Santini will not be responsible for the shipping costs or for any loss or damage to the products. c. Return items must be shipped back to Santini within three (3) working days from the day of the return number has been sent to you. In the event that your return is not shipped within 3 working days from the receipt of the return number, you will not be entitled to any refund of sums. d. After the products have been returned, Santini shall check the conformity of the products and will start the refund procedure. e. The products must not have been used, worn, washed or damaged; f. The identification tag must still be attached to the products with the disposable seal; g. The products must be returned, complete and unused, in their original packaging; h. Return items must be shipped in one single shipment. Santini reserve the right not to accept different products of the same purchase order, whenever returned and shipped in more than one shipment. i. You are kindly requested to send the return items to: SANTINI MAGLIFICIO SPORTIVO s.r.l. Via Monte Grappa, 28 24040 Lallio (BG) – ITALIA 7.3 We would like to remind you that if the return goods have been used and/or are not perfectly maintained, the products will not be refund. The complete refund of the paid amount will be possible only if the goods are returned unused, in their original packaging and if the identification tag hasn’t been removed. 7.4 In the event that your return does not comply with the terms and conditions set out in section 7 of these General Terms and Conditions of Sale, you will not be entitled to any refund of sums already paid to Santini; nevertheless, you shall be entitled, at your own expense, to receive the products in the conditions in which they were sent back to Santini. If you do not wish to receive the products in the conditions in which they were sent back to Santini, Santini shall be entitled to keep the products and withhold the sums already received. For any further information regarding exchanges or refunds please contact our customer service: Monday - Friday: from 9.00 to 12.00 a.m. and from 2.00 to 5.00 p.m. CET Customer service PHONE NUMBER: +39 (0) 35 200956 E-MAIL: email@example.com
8.1 It is possible to exchange a product only in case of defective goods. 8.2 In case of defective goods, the customer is requested to attach to the Return Form an image of the production defect and the relevant description, in order to demonstrate the imperfection. The exchange right shall be deemed correctly exercised once the customer comply to all conditions set out in the Return Policy section of these General Terms and Conditions of Sale. 8.3 After receipt of the Return Form for the defective goods, Santini will inform you if the return has been accepted and if you will receive a new product or will be refund.
9.1 After the products have been returned, Santini shall check the conformity of the products with the conditions indicated in the Return Policy section above. When Santini is able to confirm that such conditions have been met, Santini shall send you an e-mail confirming the acceptance of the returned products. 9.2 The refund procedure shall be started by Santini as soon as possible and, in any case, within thirty (30) days from when Santini was informed of your decision to exercise your return right, after checking that the return right has been correctly exercised and that the returned products have been accepted. 9.3 If the recipient of the products indicated in the order form is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded by Santini to the individual who made the payment. 9.4 Santini has chosen UPS (www.ups.com) as Santini's official package delivery company for returning products purchased on www.santinisms.it. This enables Santini to pay for the shipping costs and to track the package at any time. 9.5 If you decide to return products using a different shipping company other than the one indicated by Santini, Santini will not be responsible for the shipping costs or for any loss or damage to the products.
10.1 The data controller of the information collected through this website is Santini Maglificio Sportivo s.r.l. with registered office in Italy, Via Provinciale 14, 24040 Lallio (BG). Santini independently establishes the purposes and methods of data processing and the implementation of security procedures to guarantee the privacy, integrity and availability of such data. Communicating your personal data to Santini when requested may be essential in order to fulfill the sale agreement on www.santinisms.it. If you refuse to communicate the information marked as compulsory to Santini, it will be impossible to achieve the main purpose of the specific data collection: such a refusal might, for example, make it impossible for Santini to fulfill the product sale agreement on www.santinisms.it. 10.2 Santini keep the personal data of the customers in a database only for internal use and strictly in accordance with the Italian Legislative Decree 196/2003. All personal information is treated confidentially. We do not disclose, sell, license or otherwise make available any of the information provided to third parties for commercial use. We will use your e-mail address only to keep you updated on all the news from Santini through our monthly newsletter. If you wish your personal information to be deleted from our database you can send a request to firstname.lastname@example.org.
11.1 The content, design and texts of our catalogues and our online shop are the intellectual property of Santini Maglificio Sportivo s.r.l. and are protected by copyright. The use of any pictures, texts and logos without the written permission of Santini is illegal and will have legal consequences.
12.1 These General Terms and Conditions of Sale are governed by Italian law and in particular by Italian legislative decree 6 September 2005 no. 206 on distance contracts and by Italian legislative decree 9 April 2003 no. 70 on certain aspects related to e-commerce. Last Update: May 2010